Store Policy
Customer Care
At Sepsey & Co., customer care is at the heart of everything we do. We are committed to providing high-quality, thoughtfully crafted products and a positive shopping experience. If you have questions about our products, your order, or general inquiries, we encourage you to reach out.
We aim to respond to all customer messages within 1–2 business days. While we cannot guarantee immediate resolutions, we promise to treat every concern with care, honesty, and respect.
Thank you for supporting a small, family-founded and operated business—we truly appreciate you.
Privacy & Safety
Effective Date: January 1, 2026
At Sepsey & Co., your privacy and safety are important to us. This policy explains how we collect, use, and protect your information, as well as the steps we take to ensure the safety and quality of our products.
Information We Collect
When you visit or make a purchase on our website, we may collect limited personal information such as your name, email address, shipping address, billing information, and order details. This information is collected solely to process orders, provide customer support, internal marketing purposes, and improve your shopping experience.
How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Communicate with you about your orders, inquiries, or customer service requests
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Improve our products, services, and website experience
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Use internally for marketing purposes, including sending promotional emails, product updates, special offers, and analyzing customer preferences to improve our offerings
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Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
Marketing Communications
By providing your contact information, you agree that Sepsey & Co. may use your information for internal marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link included in our messages or by contacting us directly.
Data Protection & Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. Payment transactions are processed through secure, third-party payment providers, and Sepsey & Co. does not store full payment card details.
While we take strong precautions, no online transmission or storage system can be guaranteed to be 100% secure. By using our website, you acknowledge and accept this risk.
Cookies & Website Analytics
Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve user experience. You may disable cookies through your browser settings, though this may affect certain site features.
Product Safety Disclaimer
All Sepsey & Co. products are made with natural, locally sourced ingredients. However, individual sensitivities or allergies may vary. Customers are responsible for reviewing ingredient information and using products as directed.
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For external use only, unless otherwise stated
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Keep products away from children and pets
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Discontinue use if irritation occurs
Sepsey & Co. is not responsible for misuse of products or failure to follow provided care and safety instructions.
Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from minors.
Policy Updates
We reserve the right to update or modify this Privacy & Safety Policy at any time. Changes will be posted on this page with an updated effective date.
Wholesale Inquiries
We are excited to partner with retailers who share our passion for natural, thoughtfully made products.
Sepsey & Co. offers wholesale opportunities for select candles, soaps, and bath products.
For wholesale inquiries, please email us at SepseyCo@gmail.com with the subject line “Wholesale Inquiry.” Include your business name, location, resale license (if applicable), and a brief description of your store. Our team will review your request and respond with additional details.
Payment Methods
- Credit / Debit Cards
- Apple/ Google Pay
- PAYPAL
- Offline Payments